As a Charter Partner client, we want you to know that you have the right to expect the following standards from us.
- The confidentiality of our working relationships will be absolutely respected at all times.
- You will always be able to seek our help to implement any of the systems and ideas we have helped you to develop.
- We believe totally that your perception of our performance is always the reality. For that and other reasons, your feedback is critical to our continuing to innovate and improve. We're always looking forward to your ideas, your comments and your suggestions.
- The way we communicate with each other is important. As part of that process, we will acknowledge any communication you have with us within 24 hours.
- We will be honest, truthful, "up-front" and open with you at all times. We expect you'll be that way too. That way, we'll build a long-term and valuable win-win partnership with each other.
- We will frequently make recommendations to help you build a better business. We naturally expect to frequently hear from you too. We want to hear your concerns, complaints and your compliments.
- We will honour our commitments to you absolutely.
